Unsurprisingly given Sam's lack of expertise, Theo found the ball, though he did smile just a little when he noticed the man had a moment's trouble when it wasn't where he expected it to be. Still, he found it and Sam stood back, watching carefully to see what Theo would say.
His advice was likely sound, but he felt it revealed something else. "...Wh..why shouldn't you let the customer t-touch it?"